Momentum Upfitters wants you to be happy with your purchase. If something is not right, here is how returns work for products bought on our online portal.
Return Window
You can return unused products within 30 days of delivery. Items must be in new condition, in the original packaging, with all parts and manuals.
How to Start a Return
Call or text the shop at [PHONE NUMBER] before you send anything back. Have your order number ready. We will confirm your return and give you a return authorization number and shipping instructions. Returns sent without approval may be refused.
Fees
- You pay the return shipping.
- A 15% restocking fee applies to approved returns. It is taken out of your refund.
- If we shipped the wrong item, or the item arrived damaged or defective, we cover return shipping and the restocking fee does not apply. Please contact us within 7 days of delivery for damaged items and include photos.
Items We Cannot Accept Back
- Opened batteries
- Cut-to-length cable and wire
- Installed or used products
- Clearance items (final sale)
Refunds
Once we receive and inspect your return, we will refund your original payment method. This usually takes 5 to 10 business days. We will email you when the refund is issued.
Warranty Claims
Manufacturer warranty claims are handled separately. If a product stops working after the return window, contact us and we will help you start a warranty claim with the manufacturer.
Questions
Call or text [PHONE NUMBER] or email [EMAIL ADDRESS].